
frequently asked questions
Find answers to some frequently asked questions here
EXCEPTIONS TO CONFIDENTIALITY
There are some exceptional circumstances when therapists are ethically and/or legally required to report personal information to the relevant authorities. These include if therapists learn of, or strongly suspect:
Serious risk of harm to self or others.
Children, someone aged 18 and under or an elderly person is at risk of physical or sexual abuse, or neglect.
A court order, issued by a magistrate or judge, may require COUNSELLING CONFIDENTIAL LIMITED to release information contained in records and/or require a therapist to testify in a court hearing.
ONLINE SESSIONS
As we adapt to the changing global situation, we at COUNSELLING CONFIDENTIAL Ltd are committed to providing care and support to our clients. We follow the government guidelines and are providing this support via online platforms.
While we remain committed to complete confidentiality from our side, we cannot make guarantees for the online platform service providers. The client knowingly accepts the use of these platforms for the purposes of the counselling services.
